Problem: Front desk staff spend excessive time (~25 min.) on patient intake.

OKR: Reduce patient intake time to improve front desk efficiency.

KPI: Cut intake time from 25 to 15 minutes per patient.

Business Impact: Freed 35 minutes of schedule capacity daily -- enough to book 1-2 additional patients. At $175 per visit, this generated approximately $105,000 in additional annual revenue.



Problem: Inconsistent medical coding leads to denied claims and revenue leakage.

OKR: Increase clean claim rate to maximize reimbursements.

KPI: Improve clean claim rate from 85% to 98%.

Business Impact: Recaptured an estimated $75,000 annually from reduced billing errors by standardizing coding workflows, significantly boosting revenue.



Problem: Over ordering and spoilage in medical supplies inflate practice costs. No clear process or standards existed.

OKR: Optimize inventory to reduce waste.

KPI: Cut supply waste by 70%.



Business Impact: Saved $50,000 annually in supply expenses, lowering overall operational costs while maintaining quality care.