Problem: Intake coordinators spent excessive time (~70 min.) manually reviewing each referral packet before making an admission decision.

OKR: Reduce referral-to-admission decision time to improve intake efficiency and protect referral volume.

KPI: Cut intake decision time from 70 to 35 minutes per referral.

Business Impact: Faster intake decisions recovered previously lost referrals — generating approximately $475,000 in additional annual revenue at a conservative $1,900 per episode, accounting for case-mix variation.

Problem: Inconsistent medical coding leads to denied claims and revenue leakage.

OKR: Increase clean claim rate to maximize reimbursements.

KPI: Improve clean claim rate from 85% to 98%.

Business Impact: Recaptured an estimated $75,000 annually from reduced billing errors by standardizing coding workflows, significantly boosting revenue.



Problem: Over ordering and spoilage in medical supplies inflate practice costs. No clear process or standards existed.

OKR: Optimize inventory to reduce waste.

KPI: Cut supply waste by 70%.



Business Impact: Saved $50,000 annually in supply expenses, lowering overall operational costs while maintaining quality care.